Frequently Asked Questions

Everything you need to know about shopping with Altair The Label.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are final sale and cannot be returned or exchanged.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Altair The Label, we prioritize quality and ethics. We use a mix of organic cotton, recycled polyester, and linen to ensure our pieces are both durable and environmentally conscious.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific shipping destination.